Operation Management Essay

Purpose The habit of this assignment is to provide schoolchilds with an understanding of the role and importance of operations focussing in the efficient and effective production of goods and services. It will en commensurate students to recognise that the proper organisation of productive systems, and their interfaces with internal as well as external customers and suppliers, is essential if goods/services atomic number 18 to be make growd on judgment of conviction, to price and in spite of appearance the laws and regulations. Scenario.Impressive Burgers was established 10 years ago with the goal of providing fast constrict away food to their customers quickly and of a high quality to that of their rivals. Each restaurant offered a simple menu grammatical construction with a choice of four tack together meal options. 1. Burger, Chips & Soft pot subject 2. Cheeseburger, Chips & Soft alcoholism 3. yellowed Burger, Chips & Soft Drink 4. Vegetarian Burger, Chips & Soft Drink Customers were offered a choice of size of each meal Regular, Medium or Large. The size of the chips and drinks portions varied but the burger size remained the aforesaid(prenominal).Using this format they were able to serve each customer their order within 4 transactions from a ordering at the till to receiving their complete order to take away. Each restaurant places their orders with the suppliers directly based on the managers prediction for demand based on the reports generated by the restaurants own till system. These orders arrive in one shipment once every separate week. The union has grown to a chain of restaurant operations and the watchfulness introduced a come up of changes to the format 12 months ago in an driving to augment each business at each restaurants.The number of circumstances meal options available on the menu was increased to offer more(prenominal) options to the customer and to attract customers seeking healthier options. The menu options we re increased by a further three options 5. Chicken Nuggets, Chips & Soft Drink 6. Chicken Salad, Garlic Bread, & Soft Drink 7. Hot Dog, Chips & Soft Drink In addition to these set menu additions the comp any also offered the option of ever-changing the chips option on the set meals for either a Side Salad or for Potato Wedges. The restaurants themselves permit not changed and the number of staff and machinery has remained at the same levels before the menu changes.Since these changes were implemented there has been a dramatic increase in turnover and the number of customers that atomic number 18 visiting each of their restaurants. However, general profit has declined dramatic completelyy over the last 12 months and the company predicts that if it continues the company will report its graduation exercise loss in its history within the next 6 months. The company is considering expanding its operations by opening a number of new outlets but want to identify the problems to the issu es they are soon facing. The company has begun to investigate why the mixed fortunes conduct arisen and has identified a number of issues.Serving times engender increased dramatically and it nowadays takes an average of 9 minutes for a customer to be served and the number of customer complaints has increased. The main complaints include rude and agitated staff and false or incomplete orders. The total value of stock held at each restaurant has increased by an average of 20% and waste has dramatically increased. The CEO of Impressive Burgers is worried about the current development and has recruited you as operations Manager with the responsibility of rectifying the situation that the company is currently facing.Your first assignment as Operations Manager is to bring forth a schematic report to the focussing which includes the adjacent tasks Outcome Assessment Criteria No(s) 1. transform the nature and exempt the importance of usable management 1. 1 importance of ope rational management explain the requirement to produce safely on time to cost to quality and within the law 1. 2 explain the yoke between operations management and strategic purposening 1. 3 produce a systems diagram to illustrate a typical business 1. 4 2 Understand the link between explain the Three Es (economy, efficiency and force) operations management and 2. 1 strategic planning explain the tension between cost minimisation and quality maximisation 2. 2 evaluate the significance of the five performance objectives that underpin operations management 2. 3 explain linear programming 3.1 3 Understand how to organise a typical production process evaluate scathing path analysis and net tap planning 3. 2 explain the need for operational planning and control 3. 3 produce a set of clearly outlined operational outcomes 4. 1 4 Be able to apply relevant techniques to th e production produce a net go bad plan and indicate the resultant critical path of an operational plan for a 4. 2 typical business explain how quality could be defined and maintained 4.3 duty assignment chores Assessment Criteria You are required to produce a formal and write report to cover the underlisted tasks. assign 1 Explain the importance of operational management in an organization such as Impressive Burgers and explain Three Es (economy, efficiency and effectiveness and its relevance in the industry in which Impressive Burgers operates. 1. 1,2. 1 Task 2 Critically evaluate Impressive Burgers approach to expanding their operation. 1. 2,1. 3,1.4 Task 3 Discuss the reasons behind the problems the company is facing and make suggestions for rectifying the situation. 3. 1,3. 2,3. 3 Task 4 Considering the effects on the operations, identify ways in which the overall operation could be imp roved and expanded further. 4. 1,4. 2 marker Criteria The assignment will be graded into Pass, Merit and Distinction against the following criteria Pass A goodby grade is contactd by meeting all the requirements defined in the whole outcomes.Grading Criteria The assignment will be graded into Pass, Merit and Distinction against the following criteria Pass A pass grade is achieved by meeting all the requirements defined in the unit outcomes. Merit & Distinction M1 give away and apply strategies to find appropriate solutions Identify areas relevant for each task in the assignment and respond thence and professionally M2 Select and apply appropriate techniques Evidence of processing and synthesised decomposable information/data. Appropriate learning methods/techniques have been applied subject should have proper citations and reference list to all sources including your field-visit observations, books, magazines and other material utilize for research M3 Present and communicate appropriate findings Present your views coherently and logically show up real situations in your assignment D1 Use critical expression to evaluate own act as and justify valid conclusions Justify your ideas in a professional manner. Propose realistic ideas for the future based on the current status Learner presented CONCLUSIONS for all tasks/areas D2 Take responsibility for managing and organizing activities sharpen that you did the assignment alone and in accordance with the time. Assignments referred will automatically achieve the minimum grade too for improper handling of task D3 Demonstrate creative thinking Demonstrate that you followed all the guidelines while doing the assignment and have utilised adequate and relevant words for the specific. business environment curb innovation and creative thought in your work. Required Evidence Report (Your report should be approximately 1800 words and you are likely to be penali zed if it exceeds 2000 words. If you feel it is essential to include detailed information, put it in an appendage and refer to this appendix in the text. Your sources of information should be clearly identified) learning & Research Resources Lecture slides F Rowbotham et el (2007) Operations Management in Context S Brown et al (2000), Strategic Operations Management, Butterworth Heinemann. L Galloway L et al (2000), Operations Management in Context, Butterworth-Heinemann. J Heizer and B Render (2003), Operations Management, Prentice Hall. N Slack et al (2000), Operations Management, Pitman. D L Waller D L (1999), Operations Management A Supply Chain Approach, Thompson Newspapers, trade journals, magazines Guidelines for Presentation All assignments must be word-processed using Times New Roman (12 point) and stapled in the top unexpended hand corner. Page numbers must be included at the bottom of each page. Secondary sources should be acknowledged using the Harvar d Referencing Students are requested to attach the assessment activity front sheet on the top of each report with all personal information (name, and student number etc. ) accurately presented. Every report must have a front page showing the title, class and name The space of writing will be limited to about 1800-2000 words. Note Assignment that did not follow this Guidelines for presentation will not be accepted. plagiarism Policy The college has strict penalty for plagiarism and the assignment will be cancelled if the assignment is observed for this. The definition and scope of plagiarism are presented below Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or otherwise, of any other person (including some other student) or of any institution.Examples of forms of plagiarism include The verbatim (word for word) copying of anothers work without appropriate and correctly presented acknowledgement The close paraphrasing of anothers w ork by simply changing a few words or altering the order of presentation, without appropriate and correctly presented acknowledgement Unacknowledged course credit of phrases from anothers work The deliberate and detailed presentation of anothers concept as ones own. All types of work submitted by students are covered by this definition, including, written work, diagrams, designs, engineering drawings and pictures.